Auto repair shop management software. The AI drafts. You decide.

The dashboard shows today's money, the cars in your shop and the things that cost you money if they sit: estimates waiting on the customer, overdue balances, no-shows and jobs running long. Many numbers link through to the jobs or customers behind them. The time-saved figure is an estimate that uses fixed minutes per completed automated action. It is not a measured number.

The agent flags estimates waiting on the customer, overdue balances, no-shows and jobs running long, then drafts the follow-up. For each task you choose how much it does: off, draft it and you tap send, or send it with a 15-minute window to undo. Estimate and win-back follow-ups always wait for your tap. The agent is on the Pro plan.

The AI receptionist answers your shop phone. It can book, move or cancel appointments after confirming with the caller, give repair and estimate status, quote prices from your published menu and give shop hours. Questions about account balances or other dollar amounts go to a person. Each call gets a recording, transcript and short summary, linked to the customer, repair order or appointment when it can be matched. AI phone answering is on Pro and does not run during the free trial.

Customer texts and email arrive in one inbox. Draft with AI writes a short reply to the customer's last message. You read it, edit it and send it yourself, and the draft does not look up prices, balances or pickup times. Two-way texting is on Pro and Growth Partner. Starter shops message customers by email.

Customers request a time on your shop booking page. By default each request waits for your approval, and you can switch on auto-approve. Approved bookings appear on a day, week or month calendar. The confirmation goes out by text on Pro and by email on Starter.

The workflow board shows every repair order as a card in columns you can rename and reorder. Each column shows its car count and dollar total, and each card shows its promised time and an overdue flag. A column can be set to notify the customer when a job enters it, sending a status update with a link to their tracking page. Texts need Pro. Starter sends email.

Digital inspections let a technician rate each item Good, Monitor or Needs work, shown as green, yellow and red, and add photos and notes. Selected findings can be pushed to the estimate. Findings that match a service on your menu come in priced, and the rest are added as lines you price by hand. Inspections are included on every plan.

You build an estimate from a saved job, which bundles labour and parts, then edit any line before sending it for approval. Part sell prices come from the markup rules you confirm for your shop. Mecano Shop does not show live supplier prices or stock today. Supplier price lookups are in development.

Every customer and vehicle has its full service history. Work the customer declined is saved with its price so you can follow up later. Text and email consent is tracked per customer, and a STOP reply is honoured.

Technicians clock in and out from their phone, and owners see clocked and flagged hours for each tech. Roles control who can see money and settings: Owner, Admin, Member (service-advisor level) and Technician. Pro can export flag-hours payroll to a CSV for ADP or QuickBooks. It is an export, not a payroll system of record.

Mecano Shop flags a vehicle that returns for the same service within 30 days of a finished job, and links it to the original job and technician. An advisor confirms or dismisses each flag, and the comeback rate counts only confirmed comebacks. Comeback detection is on Pro.

Each visit gets a private tracking link, with no app to download. Customers see live progress, can approve work and can see the invoice. A status update goes out when the car enters a stage you have set to notify, by text on Pro and by email on Starter. Online payment from the same link is rolling out.

The recovery worklist collects unpaid invoices, declined work and lapsed customers (no visit in 180 days). You can sort it by age or by amount, and each row has a drafted message that you send. Recovery is on Pro. Online payment links are rolling out.

You describe who you want to reach, review the exact list, add an offer and send by text or email, only to customers who have agreed to be contacted. Paid visits after the send are counted back to the campaign. Campaigns are on Pro.

Mecano Shop builds a simple shop website from your services, hours and booking page, with your logo, colours and a hero photo. Online booking requests land in your schedule, and the site shows your average review rating. A custom domain is on Pro. The new site editor is rolling out.